Shipping policy

Processing Time

All orders are made to order.
Please allow 2–4 business days for production before shipping.

Shipping Time

Standard shipping typically takes 3–7 business days within the United States.

Shipping times may vary during holidays or high-demand seasons.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Address Accuracy

Please ensure your shipping address is correct at checkout.
Memory & Heart is not responsible for packages delivered to incorrect addresses provided by the customer.

Memory & Heart is not responsible for delays caused by shipping carriers.